The Inland Empire Small Business Development Center (IESBDC), operated by University Enterprises Corporation at CSUSB, is hiring a part-time Call Center Representative to support its client outreach and intake efforts across Riverside and San Bernardino counties.

Position Highlights:

• Maintain MIS and EDMIS System and act as technical support for Centers
• Respond swiftly and courteously to all potential customer phone inquiries
• Conducting inbound and outbound customer service calls
• Communicate effectively, in writing, verbally, and via telephone, with all levels of personnel and clients
• Fulfills requests by clarifying desired information, scheduling appointments, and forwarding other service requests.
• Documenting details of all calls and customer interactions
• Rescheduling or canceling meetings in a timeous manner.
• Collaborate with the intake manager and other team members to improve customer service and handle high call volumes
• Collect pertinent information from clients such as addresses, phone numbers, business status information and demographics
• Responds to 30-50 calls per day
• Educate clients on programs and other service offerings
• Managing multiple systems and programs simultaneously
• Other duties as assigned.
• Requires some travel, with occasional evening and weekend commitments

Minimum Qualifications

Education: High School Diploma

Experience: 1 Year General Office Experience

Other:

• Good written and oral communication skills.
• Ability to learn new program and service offerings quickly and discuss options and features in detail.
• Ability to independently handle multiple work unit priorities and projects.
• Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area.

Learn more and apply here: Call Center Representative